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Service Agreement for Asciilifeform's Rack Service.

14 Nov 2019.

Communication with Subscribers:
All subscription and service requests will be conducted via encrypted text (today -- via GPG; in the future, via a civilized replacement, at the individual subscriber's option.) Subscribers are responsible for placing the ciphertexts where I can see them; and for signing their own messages, so that I can verify their origin; and for verifying the signatures on my responses to determine that they originate from me. Unsigned requests will not be acted upon or answered. All service-related communications from a current subscriber (as well as requests for initiating a subscription) must be encrypted to my public key. All responses will be encrypted to the subscriber's public key.

Subscriber Privacy:
Identities of subscribers will not be revealed publicly (Note, however, that my L1/L2 WoT from which eligible subscribers are drawn, is visible to all.) Subscribers are of course free to publicly reveal themselves, and, if they wish, to review/criticize the service.
I make use of custom and unobtrusive seals to monitor for evidence of unsanctioned access to the contents of the rack. Colocation subscribers are encouraged to install their own seals on their irons. A quarterly photo-inspection of customer seals, on request, is included in the price of colocation service.

Billing:
Service for a new subscription will be provided within one business day after payment is processed. Please do not pay until you have selected your iron, and have been informed that the required iron is available and ready for service.
Colocation subscribers are responsible for the cost of postage, customs, etc. I will provide a mailing address on request.
All billing without exception will be carried out in BTC at an exchange rate to be mutually agreed upon by the subscriber and I at the time of billing. If the subscriber is paying via a traditional BTC transaction (as opposed to Trinque's deedbot service), an adequate TX fee must be included in the transaction. Those using deedbot are responsible for paying Trinque's processing fees, keeping their account in order, etc.
If either the subscriber or I lose access to deedbot, payment must be made in traditional BTC to an address that I will generate, sign, and encrypt to the subscriber's WoT public key. Such a payment will be considered valid after 6 confirmations (i.e. BTC blocks appearing on top of the block in which the payment TX appeared.) Payments made via deedbot are valid immediately.
Users may subscribe in quarterly or yearly parcels, to lock in price; the discount for either option will be 5 % (of the total T.)

Changes of Price:
All prices are subject to change. To lock in a price, please make a quarterly or yearly arrangement.
IP Addresses and Spam:
Be warned: A release of an IP address for any reason other than the termination of a subscription, will incur a 50 $ cleanup charge. This will happen if, for instance, the tenant commits a "coarse error of pilotage" and his IP finds its way into a public "spam database" or whatever similar "wall of shame" of a kind that may impede normal operation of the entire orchestra.
Note also that the my upstream carrier, like most other carriers, forbids spam. Subscribers who repeatedly provoke conflict with the upstream carrier (by e.g. spamming) will be banished without refund. And those who deliberately cause problems for other subscribers (I will not bother to enumerate all of the possible ways, it could fill an entire encyclopaedia) will also be negrated.
Subscribers are also advised that this rack is located in USA -- and therefore it is not a good choice of location in which to publicly host "l337 w4r3z", or whatever other easily-recognizable material Officially banned by officious busybodies.

Backups:
Subscribers are responsible for their own backups. No backup service is is included in the subscription unless special arrangements have been agreed upon with the particular subscriber.

Maintenance:
Colocation subscribers are encouraged to send in a stock of spare parts (disks, PS, fans) for their irons. Spare parts may also be purchased on request (contact me); in this case, the margin will apply.
Lease subscribers will receive required disk, PS, fan, etc. swaps, as part of their subscription. However, the subscriber is responsible for monitoring his machine's status and requesting e.g. disk swap when required; I do not have access to the internal status monitors of any customer-operated machine. This is by design: no "remote management" backdoors of any kind are in use at my ISP.
I reserve the right to perform scheduled maintenance resulting in up to 1 hour per year of down-time per subscriber. Subscribers will be notified no less than 1 week in advance of a scheduled maintenance session.

"Remote Hands":
A subscriber may request up to 2 hours of "remote hands" service (mains current reset, OS installation assistance, etc.) per year as part of his subscription. The charge for "hands" service in excess of this quota will cost the BTC equivalent of 100 $ / hr., to be paid immediately after the completion of the service call.
"Hands" service requested in connection with repair of malfunctioning leased iron, or disk swaps in either colocated or leased iron, will not count towards this quota.
Service Interruptions:
In the event of an unscheduled service interruption for reasons other than coarse error of pilotage on the part of the subscriber (See IPs and Spam above) subscribers will receive a pro-rated refund for all down-time. The individual subscriber is responsible for requesting any such refund.

Loss of Colocated Iron:
The hosting facility housing this rack is guarded 24/7, and access to the machines requires two keys, a password, and two layers of "biometric" ritual. Additionally, the grounds are equipped with a Halon 1301 fire suppression system. However it is impossible to offer a total guarantee against natural and man-made calamities. The owner of a colocated machine lost to fire, flood, theft, or vandalism, will be reimbursed the BTC equivalent of no more than 1000 $ unless otherwise agreed at the time of subscription. The tenant of a leased machine similarly lost will be reimbursed strictly for down-time.

Termination of Service:
If a subscription is terminated for any reason, the subscriber is responsible for all postage and customs expenses pertaining to recovering any colocated hardware. Arrangements for the recovery of data will also be made, for subscribers in good standing (see Spam and Billing) at the time of termination.
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